We thank you for choosing to purchase your favorite products and we are happy to serve you. Sometimes your opinion may change regarding the products you have purchased, that is okay. We at Square Sport will do our best to make the return or exchange process as simple and smooth as possible.
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We have facilitated the return or exchange process through the following procedures: Policy for the return or exchange of purchases:
1- If you want to exchange or return the product, you must contact us first.
2- The customer has the right to return the product within 14 calendar days from the date of receipt, provided that the product is intact and has not undergone any changes. The customer bears the full shipping costs, and the cost of the product is returned to the customer within 14 working days.
3- The customer has the right to replace the product with another product, before sending the shipment. After sending the shipment, he is entitled to an exchange within 20 working days, and he must bear the full shipping cost and the difference in the cost of the product, if any.
4- Products included in discounts and offers cannot be exchanged or returned, with the exception of a defect in the product.
5- Products are not accepted for return or exchange in the following cases: - Return or exchange is not accepted after 14 calendar days from the date of receipt - When the product changes from its original condition for any reason - When used beyond the purpose of testing.
This policy applies to Square Sport customers in: Saudi Arabia, United Arab Emirates, Kuwait, Oman, Bahrain, and Qatar.